Tempe Group Policies and Procedures
Within 2 weeks of reserving your seats, a 25% non-refundable, non-transferrable deposit must be paid. If a deposit is not paid within this time, seats will be released. Some shows require a 50% deposit.
Final payments are due on or before the date listed on your invoice. Deposit due dates, percentages due, and final due dates are subject to change on a show by show basis. ALL PAYMENTS ARE FINAL. There are no refunds, exchanges or transfers on Group tickets.
Tickets may be added to an order at any time, based on availability. Once the original order has been paid and tickets have been printed, all additional tickets must be paid-in- full at the time of order.
Reductions from the original order should not be made by more than 20% once a deposit has been made. Groups should reserve only the amount of tickets that can be confirmed and paid-in-full.
Accepted forms of payment include: check, cash, Visa, MasterCard, American Express, Discover, and purchase orders.
Orders and payments may be made by mail, fax, phone or in-person. If you wish to place an order or make final payment in person, please schedule an appointment so someone can be available to help you.
Checks should be made payable to: Broadway In Tempe.
All payments, including deposits, are not refundable and not transferable to other shows. Tickets cannot be exchanged.
- Tickets will only be printed upon final payment. There are no exceptions.
- Group leaders are responsible for distributing tickets to Group members and should keep a log of each individual’s ticket location.
If your tickets are lost or stolen please notify the Group Sales Department immediately to arrange for a ticket re-print. We cannot re-print tickets without exact seat locations. Once a ticket is re-printed with a new bar code the original ticket will be voided for use to enter the theatre.
- By entering into this agreement, you represent and warrant that the tickets you receive will not be resold to individuals above the face value, unless you meet all of the following conditions: (i) you are a tour operator, authorized concierge service company, travel agent or other authorized wholesale travel industry partner that (ii) packages the tickets with hotel reservations, transportation arrangements or other travel amenities, and (iii) such package shall include substantial value to each individual purchaser above and beyond the rights and access provided by the ticket to the event. Broadway Across America reserves the right to refuse service to any entity that resells any subject tickets for profit in the secondary marketplace. If Broadway Across America discovers that tickets sold as part of a group order have been resold individually at a profit or otherwise in violation of with the conditions described above, Broadway Across America reserves the right to revoke group benefits at any time including but not limited to group discounts, payment plans, complimentary ticket policies and priority seating privileges. The contents of this Paragraph shall not be deemed as waiving or limiting any rights or remedies which Broadway Across America, its subsidiaries and/or affiliates may have, all of which rights and remedies are hereby specifically reserved.
The best way to get in touch with the Group Sales Department for tickets is to fill out the online request form for the show in which you are interested. Other questions or concerns can be directed to a Group Sales Representative by emailing firstname.lastname@example.org or calling 480-965-6678.
Please visit our Groups section on the Help page.