Tempe
 

Frequently Asked Questions

Tempe FaQ

Where can I find the terms and conditions of a season subscription?
Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.
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What time should I arrive at the theater?

You will want to arrive at least 60 minutes prior to performance time to allow time to park, pick up your tickets, and be seated.


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Where should I park? Do I have to pay for parking?

There is a limited amount of free parking available. Click here for information about Parking


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Is there food available at the theater? Can I bring food or drink into the theater?

The Portico Café at ASU Gammage opens 90 minutes before Broadway shows and offers sandwiches, desserts, light refreshments, beer and wine. Only bottled water may be brought from outside ASU Gammage. ONLY food and drinks in resealable bottles purchased at ASU Gammage concessions may be brought into the theater from the lobby.


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Will there be an intermission?

Most shows have a 15 minute intermission. Some shows have no intermission which is stated in the program and also on lobby signage.


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Is the theater handicap accessible?

Yes. Wheelchair or limited mobility seating is available for purchase through the Box Office at 480.965.3434.


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May I use my cellular phone or camera?

No. Cell phones should be turned off for all performances. No recording devices are permitted during any performance.


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Are there any discount tickets?

Generally Broadway shows only discount seats for season ticket holders and groups. If additional discounts become available those are offered to our Inside ASU Gammage members via our online newsletter.


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What if I'm late to the performance?

Latecomers will be seated at an appropriate interval which is determined by the show itself.


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What is your refund, cancellation and cast change policy?

There are no refunds unless a show is cancelled. If cancelled you may obtain a full refund. No refunds will be given for a cast change or for any other reason.


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Can I buy souvenirs?

Most shows do offer show-related merchandise for sale in the lobby. In addition, at all performances the ASU Gammage gift shop will be open offering a variety of gift items.


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What if there is an emergency at home and someone needs to reach me while I am at Gammage?

Call the Stage Door only in an absolute emergency 480.965.6123.


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Is it ASU students putting on the Broadway productions? Is this the cast from Broadway?

These are the professional touring Broadway casts, direct from NYC.


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Are there any special performances for the hearing impaired?

Yes, please call the Box Office for more information at 480.965.3434.


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How can I purchase tickets? Is it okay to purchase tickets from outlets other than Ticketmaster or the ASU Gammage Box Office?

The best way to protect yourself from fraud is to only buy tickets through Ticketmaster or ASU Gammage directly.


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Will I have to pay additional fees when I purchase tickets?

All tickets have a $4.00 facility fee. Service fees will be applied to all purchases made by phone or the internet. Service Fees vary based on method of purchase, contact the box office at 480.965.3434 for more information.


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Where will my seats be?

ASU Gammage has three seating levels, orchestra, grand tier and balcony and all are priced accordingly. Click here to see a seating chart


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Can I bring my child to the theater? Is there a minimum age limit? Are these booster seats I can use for my child?

There are no age limits on productions at ASU Gammage - it is up to parents to decide if a show will be appropriate for their child. The box office can give you more information to help you make an informed decision. A limited number of seat cushions are available for check out from hat check. Everyone who attends must purchase a ticket.  If your child is going to sit on your lap you may purchase a ticket at the lowest ticket price offered.


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What if I need to exchange my tickets for another night?

Ticket holders may exchange their tickets. A $3 per ticket fee will apply for season ticket holders. A $10 fee will apply for single ticket holders.


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I found tickets for sale online for a show that hasn't gone on sale yet, how is this possible?

Often online brokers will post tickets to our shows without actually having tickets yet. The best way to protect yourself from fraud is to only buy tickets through Ticketmaster or ASU Gammage directly.


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If your question has not been answered, please contact Broadway in Tempe Customer Service so that we may be able to speak with you personally.

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